Assistance

We offer local and international shipping for all orders made through www.judebenhalim.com. Every order is prepared per request, kindly allow some time for processing your order. You will receive a confirmation email once the order is completed and ready for dispatch.

COURIER DELIVERY

Orders made through the Jude Benhalim website are shipped through a third-party courier service after being dispatched from the main warehouse. You will receive a notification email once the order is completed and dispatched. The courier will contact you before delivering the order to arrange a convenient delivery time.

Orders are not processed, shipped, or delivered on national holidays. All orders placed on Friday, Saturday, or on a national holiday, will be processed the following business day.

For Express shipping, orders must be placed before 1 PM to ensure time to process.

Please note that processing times are approximate and that the below refers only to the delivery time and not to the time needed to prepare your order.

Delivery in Cairo:

Standard shipping (3-6 business days)

Express shipping (2 business days)

 

Standard shipping: (6-10 business days)

 

All orders shipped outside of Egypt are subject to additional shipping charges based on the end country’s taxes, tariffs, and duties. These fees are not associated with Jude Benhalim and are to be paid by the recipient upon delivery. The customer is fully accountable for any customs fees and regulations related to the receiving country.

 

ORDER CANCELLATION POLICY

 

For Standard Shipping:

If you wish to cancel your order, kindly send an email to shop@judebenhalim.com to confirm your cancellation no later than 2 business days after placing your order. If orders are cancelled within the allowed time-frame, a refund will be made in the form of the original payment.

Cancellations made after the indicated time-frame cannot be refunded in payment and will be refunded with a credit note for the order amount, to be redeemed from any Jude Benhalim store. Shipping charges are non-negotiable and nonrefundable.

For Express shipping:

If you wish to cancel your order, kindly send an email to shop@judebenhalim.com to confirm your cancellation no later than the next business day after placing your order. If orders are cancelled within the allowed time-frame, a refund will be made in the form of the original payment.

Cancellations made after the indicated time-frame cannot be refunded in payment and will be refunded with a credit note for the order amount, to be redeemed from any Jude Benhalim store. Shipping charges are non-negotiable and nonrefundable.

For International shipping:

If you wish to cancel your order, kindly send an email to shop@judebenhalim.com to confirm your cancellation no later than 2 business days after placing your order. If orders are cancelled within the allowed time-frame, a refund will be made in the form of the original payment.

Cancellations made after the indicated time-frame cannot be refunded.

 

Kindly note that failure to receive your order after it has been shipped for a maximum period of 1 week will automatically subject your order to its cancellation.

 

IN STORE COLLECTION

Store collection orders typically take up to 5 working days to be ready for pick-up.

For store pickup, please visit our stores for information about store opening hours and directions. This option is only valid for orders made within Cairo and paid via credit/debit card. Once your order is ready for pick-up at any of our stores, you will be notified via email.

Kindly present a copy of your confirmation email to the salesman to be able to receive your order. Failure to pick up the order after 1 week of receiving the notification email, your order will be automatically cancelled and returned to our warehouse. Refunds will be made on your credit/debit card within 30 days after cancellation.