Assistance

Jude Benhalim jewelry can be purchased online at www.judebenhalim.com from anywhere around the world; we ship worldwide. You can also shop our jewelry at any of our stores in Egypt, or stockists around the world.

The Jude Benhalim Zamalek store is located in Degla Center at 11 Hassan Sabry street, Zamalek, Cairo. For directions, click here.

The Jude Benhalim Flagship store in New Cairo is located in 5A by the Waterway, New Cairo. For directions, click here.

The Jude Benhalim Flagship store in Sheikh Zayed is located in Arkan Plaza (Gate B, across Crown Plaza hotel). For directions, click here.

Our seasonal store in Diplo 3, North Coast is open from June through August. For directions, click here.

For more info on our stores, click here.

To ask about availability for a certain product in stores, you may call our stores directly.

Visit our Stores page to find store locations and opening hours.

You may reach out to our team through email, and we will get back to you the soonest.

For our customer service team, please email shop@judebenhalim.com.

For general inquiries, please email info@judebenhalim.com.

For the press team, please email press@judebenhalim.com.

For wholesale inquiries, please email wholesale@judebenhalim.com

Every piece of our jewelry is intricately crafted in Egypt from 925 sterling silver, brass heavily dipped in 24k gold and custom-made Resin stones. To know more about the craftsmanship process, please visit this page.

Caring for your jewelry ensures that it will look great every time you wear it. Click here for some tips on maintaining the quality and beauty of your pieces.

All Jude Benhalim collections are available on www.judebenhalim.com. However, sometimes product color variants are launched exclusively in stores, and may not be available online.

To find out when a product is back in stock, simply visit the product page and subscribe your email in the “notify me when back in stock” box.

All order information sent to JudeBenhalim.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.

Yes, when you tick the “complementary gift wrapping” box in the cart page, we will place your item inside our branded pouch and wrap it in a Jude Benhalim branded box with ribbon. We will include a gift receipt (with prices removed, of course) and even a personal message at your request.

Online orders take up to 5 working days for processing, and 2 working days to be delivered inside Egypt. You will receive a confirmation email once the order is completed and ready for delivery or pick up. Please note that every order placed at Jude Benhalim is handmade and prepared as per the customer’s request, ensuring the finest quality at every stage of the production process.

We offer local & international shipping through a 3^rd party courier service. We also offer a Pick Up service for orders placed inside Cairo, which allows you to pick up your order from any of the Jude Benhalim stores. For more information, please review the Shipping Policy.

This service is only valid for orders placed inside Cairo and paid with credit card.

After filling the shipping information at checkout, the delivery options will appear in the order summary box. If you choose the pick-up service, kindly present a copy of the order confirmation email to the salesman in the store in order to receive your order. For more info, please review the full Shipping Policy.

Our local shipping fees are 100 EGP for standard shipping and 160 LE for Express shipping.

We offer international shipping for orders made through www.judebenhalim.com. International shipping rates vary according to the shipping zones. Actual costs for shipping are calculated after you have added items to your cart and filled in the shipping address information on the website.

If you are unsatisfied with your online purchase, we will happily accept unworn, undamaged or defective full price products for exchange or refund on merchandise credit, within 14 days of receipt date. Returns must be accompanied by a copy of the order delivery email and item must have kept the white plastic tag. Returns/exchanges will be approved after inspection.

Refunds will be made in the form of a credit voucher redeemable in stores or online within 1 year of issue date.
For more information, kindly review our Returns Policy.

Unfortunately, items purchased from Jude Benhalim stores are not eligible for cash refund. Refunds are made in the form of a credit voucher redeemable in stores or online within 1 year of issue date. You may exchange products purchased from stores within 14 days of the purchase date. We accept exchanges only if the jewelry is unworn and as good as new; accompanied by the proof of purchase and the price tag.
For more info, please review the Returns Policy.

We happily provide a one-year guarantee period for your Jude Benhalim jewelry. We will repair any damage occurred to your Jewelry, in the exception of irreparable damage. A repair fee will be required for broken jewelry that have passed the 1-year guarantee period. For more information, please review our Repair Policy.

You can drop off your damaged jewelry in any of our Jude Benhalim stores. If dropping off your jewelry is not possible, pick up & return by courier can be arranged on the customer’s expense. Click here to request the courier pick up service.

Broken jewelry is sent to the workshop to be repaired. As the repair process takes time, kindly allow up to 14 working days to inspect and repair your jewelry. Returning the repaired jewelry to you must follow the same delivery method as the drop off.

We can only make and sell full pairs of earrings. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.